Mr Green Casino Review
General Info
Pros
Cons
Currencies
Deposit methods
Mr Green Casino Overview
Mr Green is an online gambling giant that first stepped onto the iGaming scene in 2008. The company was founded by three Swedish entrepreneurs. However, in January 2019, Mr Green was acquired by William Hill PLC. It is headquartered in Sliema, Malta.
The casino holds several licences from trusted licensing jurisdictions, such as the UK Gambling Commission and the Malta Gaming Authority. It is also licensed in Sweden and Denmark and holds a sportsbook licence in Ireland.
When it comes to gaming, Mr Green excels at every level, as it offers hundreds of the most popular video slots and a plethora of table games, live casino games, progressive jackpots, instant win scratchcards, and more.
After they sign up, new players on Mr Green will be able to take advantage of a great welcome offer that doubles their initial deposit up to £100 and grants them 200 free spins for playing the casino’s most popular video slots.
Mr Green’s reputation alone guarantees that you will have fun playing some of the best games in the industry, knowing that your funds will always remain safe. But how does it fare against other reputable UK casinos? Learn all about it in our detailed and unbiased Mr Green online casino review below!
Licence and Security
Mr Green holds licences from several gambling authorities. To start with, the casino offers its services to UK residents through a licence issued by the Gambling Commission, under the Remote Operating Licence Number 000-039264-R-319432-018.
The operator also offers its services to Danish residents through a licence issued by the Danish Gambling Authority (number 18-0457046). Swedish residents can also enjoy playing on this platform, thanks to the licence issued by the Swedish Gambling Inspectorate (number 18Li7512). Sportsbook services are offered to the residents of the Republic of Ireland under the Remote Bookmaker’s Licence number 1011600.
For servicing all other customers, Mr Green owns a licence from the Malta Gaming Authority. It will remain valid until 2028, and its number is MGA/CRP/121/2006.
As far as security goes, Mr Green uses all the most modern encryption technology and other safety systems to ensure complete protection of customers’ data.
Being licensed by so many different licensing jurisdictions speaks volumes about Mr Green’s legitimacy. The operator wanted to make sure that residents from numerous different countries can enjoy legal and regulated gambling on the website. The fact that the website is licensed by the Gambling Commission should reassure all UK players planning to deposit and play real-money games here.
The site is fully protected by SSL encryption and reCAPTCHA, so there is no doubt that your money and personal information will be protected while you play there. Moreover, I haven’t found many complaints made by other players regarding security and privacy, so I can confidently say that Mr Green is 100% safe.
Deposit and Payout
Mr Green hosts an international player base, with the biggest portion of customers coming from the UK and other European countries.
The sign-up process on Mr Green is simple, but you should be prepared to send the operator a few personal documents required for the verification of your account. These include a photo of your official identification document (your national ID, passport, or driving licence), proof of address (a utility bill, bank statement, or government-issued letter), and other information regarding your preferred deposit method. After the documents have been verified, you can log in and start playing.
As for the deposit itself, you will be able to use the following payment options:
- Debit card
- Revolut
- PayPal
- Bank transfer
- Neteller
- Skrill
- Paysafecard
These can be used for withdrawals as well. Note that you can only withdraw your funds using the same method you’ve used for your deposit.
To deposit, click on the balance number located in the top right corner. Then, select a deposit method and click on one of the suggested deposit amounts or input the amount manually. The minimum deposit is £10. Proceed by clicking on the “Deposit X to my account” and follow the instructions shown on the screen in case you need to provide any additional info.
Maximum deposit limits are not disclosed by the operator, but there is a handy option you can use to set your own daily, weekly, and monthly limits. Mr Green doesn’t charge any fees for completing deposits.
As for withdrawals, the minimum limit is £10. Due to the recent UKGC rules, players are no longer allowed to reverse their withdrawal requests. As mentioned, if you want to cash out your winnings, you must use the same method that was used for the last deposit.
After your request has been processed by the operator, it will take anywhere from several hours (e-wallets) to five business days (bank transfer) for your funds to reach you.
Regrettably, Mr Green charges fees for all withdrawals regardless of the payment method. The fees are £1 for all withdrawals up to £100 and 1.5% of the amount for the withdrawals exceeding £100. The maximum withdrawal fee is £10.
In my opinion, apart from the fees, Mr Green is among the online casinos with the best banking systems. There are plenty of trusted and secured payment methods you can use, the processing times are relatively short, and the limits are optimal.
Device Optimisation
You can play Mr Green casino games on both your personal computer and mobile device. The operator’s mobile site is well-optimised for smaller screens and features most of the games you can find on your desktop. Additionally, you can download the Mr Green app on your Android or iOS device directly through the website or by going to the iTunes Store.
The mobile casino has a responsive design, making the layout look good regardless of your screen size and resolution. Getting around to finding your favourite games takes only a few taps, and all the pages load relatively quickly.
Of course, if you want to have the best possible mobile gaming experience, I suggest that you download the Mr Green app.
Android users can only download the app directly from the website, as it’s not yet available in the Google Play store. Those who own iPhones and iPads can go straight to the iTunes Store and complete the download there.
Gaming Experience
There are over 2,300 casino games on Mr Green. Most of the games are video slots that come from top industry developers, including Microgaming, PlayTech, NetEnt, Play’n GO, Quickspin, Yggdrasil, and others. More than 100 games feature progressive jackpots, with the most popular being Mega Moolah, Joker Millions, Hall of Gods, and Mega Fortune, to name a few.
The casino also hosts more than 40 table games and around 70 live dealer tables powered by Evolution, Authentic Gaming, and Pragmatic Play. Other games include video poker and scratchcards.
There’s no need to download any software, as the casino is powered by instant technology that allows for all games to be played directly on the website. Apart from playing for real money, you can test all the games in free mode.
First, I played some of the most popular video slots, like Starburst and Book of Dead. Of course, these are only a couple of popular titles. You should know that the operator features a bunch of them, all coming from a wide variety of reputable software providers.
I also noticed a few Green Exclusives, which are games that can only be found at Mr Green casino. These include several interesting titles, like Lucky Mr Green, Vegas Adventures, Vault Cracker, and a few more.
I am a huge fan of live casino and was happy to see that the operator hosts around 70 live tables, most of which are powered by a well-known provider of quality live games — Evolution Gaming. There are also several exclusive Mr Green live dealer tables. I played a few rounds of blackjack and roulette. Unfortunately, I only broke even, but I had tons of fun regardless. Of course, the RNG-based table games are quite good as well, and you will find around 40 of them, including different variations of blackjack, roulette, baccarat, and more.
Those looking to get rich by landing a massive jackpot can find plenty of opportunities in the casino’s Jackpots section. The jackpots are updated in real time, so you can always see how big the current prize is. Depending on the game, its popularity, and jackpot structure, you can hope to win anywhere between a few hundred and a couple of million pounds.
The game library at Mr Green casino should be to everyone’s liking. Whether you enjoy playing classic 3-reel slots or long roulette sessions with an attractive live dealer, you will surely have a lot of fun. You will always run into some new titles, as Mr Green continually adds new games to its collection.
Bonuses
New UK customers at Mr Green can select one of three welcome bonuses, including a 100% deposit match up to £100 for casino games plus 50 free spins on the Starburst video slot, a £10 free acca bet for sports betting, and a 50% refund for live casino games.
There are several other offers that players can take advantage of once their welcome bonus funds run out, including video slot leaderboards, daily drops, weekly tournaments, and more.
Unfortunately, because I chose this promotion, I couldn’t also pick up a 50% refund bonus for the live casino. I didn’t like the fact that the operator forces players to choose a welcome bonus instead of offering all of them, but I guess that’s a minor complaint.
There are several other promotions that you can use, but they only come in the form of tournaments and leaderboards, forcing you to play a lot of hours and spend tons of money just so you can become eligible for a cash prize. The prizes are great, but it’s questionable whether they pay off in the long run, as you will need to spend a lot of money to earn them, and there’s no guarantee that you’ll finish near the top of the leaderboard and end up winning something.
Another disappointment is that the casino doesn’t offer a no deposit bonus. A loyalty programme exists, but it’s only reserved for the biggest spenders. In other words, if you consider yourself a high-roller, you will surely reap plenty of benefits from Mr Green’s promotions. However, casual players like myself don’t have a lot to look forward to except for the welcome offer.
Customer Support
Players can contact Mr Green’s customer service team at any time of the day or night via the 24/7 live chat support. They only need to click on the “Help” icon in the bottom right corner of the screen. The operator also has a very resourceful Help Centre that contains articles related to various topics such as registration, account verification, deposits and withdrawals, and more.
Mr Green does not list an email address or a telephone number, which might seem like a disadvantage, but you can find solutions to all of the most common issues at the help centre that is full of detailed articles explaining registration, account verification, payment procedures, how the games work, and plenty of other useful stuff.
Conclusion
Regrettably, today I must revise my rating for Mr. Green. Previously, I gave the casino a stellar 5/5 with an ""Awesome"" designation. However, starting today, I have to downgrade it to a 3.5/5 with an ""OK"" rating. Their live support or customer service is exceedingly inadequate, often lacking knowledge and coherence. Ultimately, after conveying that they will email me with further information, many times the awaited email never arrives, or it takes an excessive number of days. I sincerely hope that someone within Mr. Green will promptly address and rectify this poor service, restoring it to its former state of excellence.
- High-quality graphics and animations
- Smooth and seamless gaming experience
mFortune Casino provides swift and convenient money transfers, boasting an impressive array of games to choose from. The customer service team is highly responsive and helpful. Nonetheless, it's worth noting that certain games may encounter compatibility issues on mobile devices, and the mobile interface can sometimes experience slowdowns, which could be improved for a smoother user experience.
My recent background with Mr Green Casino was highlighted by their exceptional customer support. From the moment I signed up, the support team was friendly, knowledgeable, and readily available to assist me. Their prompt and helpful responses made me feel valued as a player, and I never felt left in the dark when I had questions or concerns.
- The diverse range of games, including slots
- Exceptional customer support that is friendly and knowledgeable
- The bonus offers could be more generous and varied.
- The withdrawal process could be faster and more streamlined.
At first, the appealing minimum deposit of just $5 caught my attention. However, I soon discovered that this casino had much more to offer. I was delighted by the diverse range of bonuses and the relatively fast verification process for withdrawals. Overall, it's a great casino that I highly recommend.
- Responsive and helpful customer support team.
- Lengthy withdrawal process compared to other online casinos.