Casino Lab Review

Updated 29 June 2022
Casino Lab
Payout 0-3 Days
Win Rate 96.31%
100% up to £100 + 300 Bonus Spins
Overall Rating
8.5
License and Security
Payout
Device Optimisation
Gaming Experience
Bonus Offers
Customer Support

General Info

Devices
Website
casinolab.com
License
UKGC
Launched in
2020
RTP %
96.31%
Minimal Deposit
£10
Minimal Withdrawal
£20

Pros

+Multilingual live chat support
+Numerous mobile friendly games
+Wide variety of banking methods available

Cons

Live chat is not instant
Withdrawal fees
Verification can take a while

Deposit methods

Maestro
MasterCard
Neteller
Paysafecard
Skrill
Visa

Casino Lab Overview

Casino Lab is one of the newest ambitious projects launched by Genesis Global ltd in 2020. The best and the most important about this casino is that it is licensed by the UKGC. Casino Lab is no account casino for Finnish, UK and European players also.

Expert’s comment
Typically, online casino titles and themes have a story to tell, and Casino Lab isn’t different. At first glance, there’s this far-reaching lab aura, reminiscent of high school chemistry classes.
Signing up saw me fill a three-step form. On the first page, I entered all the required details, including username, email, password, and mobile. They required my first name, last name, gender, and birthdate on the second. Filling this part and clicking “Next” took me to the ultimate page. Here, I was to key in my preferred currency, town, postcode, and address.
Below, there’s a checkbox for marketing and promotional offers. As usual, I did not check this box as I am uninterested in promotional fluff. Clicking Sign Up saw me gain instant access to the site.
There was a pop-up welcoming me with an insight into the bonus packages on offer on the homepage. Just under, I had two options; deposit or enter (the gameplay area). Tapping "deposit" ushered me to a page for instant deposits.
Casino Lab’s site’s interface is neat and adaptive with a theme featuring a quirky scientist that leads you to the laboratory - where all the magic takes place. Well, I took that leap into Casino Lab’s world of terrific (games) experiments.
Overview
8.4
Casino expert at casinosters.com

Bonuses and Promotions

The bonus package for new players is amazing. It spreads out across your 1-4 deposit:

  • Make a 1st deposit and get a 100% bonus up to £300 + 300 free spins;
  • Make a 2nd deposit and get a 50% bonus of up to £400;
  • Make the 3rd deposit and get a 25% bonus up to £400;
  • Make the 4th deposit and get a 25% bonus up to £400.

Casino Lab Games and Slots

The casino is hosting games from 10+ honorable and trusted software providers, like Quickspin, Netent, Yggdrasil, Play’n Go and many others.

Slots (1500)Roulette (50)Blackjack (81)Video Poker (11)
Book of DeadMultifire RouletteLighting BlackjackJoker Poker
Dead or Alive 2Real RouletteClassic BlackjackAll Aces Poker
StarburstFrench RouletteBlackjack VIPJackpot Poker
Mega MoolahAmerican RouletteMulti Hand BlackjackJacks or Better
Bonanza MegawaysEuropean RouletteAmerican BlackjackJoker Poker MH
Immortal RomanceAuto RouletteBlackjack Royal PairsCasino Stud Poker



Expert’s comment
With Casino Lab offering 1300+ games, it’s difficult to complain about variety. You will notice gaming big wigs like Play’n Go, NetEnt, Microgaming, Yggdrasil, NextGen, Red Tiger, Big Time Gaming, Push Gaming, iSoftBet, and Bally.
First, I went with Play n Go’s video poker, Reactoonz, for the promised free spins. You can choose to play for free or with real money. Opting for the latter, I was then redirected to another screen for game launch. The livery on display here is colourful, and the alien-designed symbols are evocative of animation videos.
With my 30 bonus spins and the nifty autoplay feature, I made hands-free spins. I found that the bet value during free spins was set at £0.10. After clinching a total of £1.72 in the bonus round, I saw a pop-up informing me that real money would be used to place bets henceforth.
Also, unlike the bonus round, you can change bet values to suit your casino bankroll. Although it was set at £1.20, I reduced it to £1 to make more spins. After ten spins, I won a measly sum of £1.16, which I consider outrageous for a casino with its volatility. I promptly left this slot to avoid more losses.
My quest for more winnings led me to Starburst. Developed by NetEnt, this slot’s immersive experience makes it popular among high rollers. A spin is worth £2, and after taking five reels without a win, my account balance looked inelegant, so I went for the live casino.
The game "Deal or No Deal Live" brought back fond memories of the actual show, which aired years ago. Without further ado, I tried it. Although there’s a live presenter here, you’re basically playing against a computer. The computer is automated to choose the briefcase to be won or discarded. Unfortunately, after making a few £0.50 and £1 wagers on some boxes, I didn’t make any wins either. What stood out for me here was the live chat feature. With this innovative add-on, interacting with different players was fun, and I forgot about my previous losses momentarily.
Gaming Experience
8.4
Casino expert at casinosters.com

About the RTP

The average RTP of the casino games and slots hosted at Casino Lab is described below.

Casino GamesPayout Rates
Classic Slots92.19 – 96.74%
Video Slots95.34 – 98%
Roulette94.73 – 97.3%
Blackjack Online99.21 – 99.85%
Table Games94.78 – 98.96%
Video Poker99.38 – 99.92%
Scratch Cards76.5 – 96.03%

 

As usual, we notice that Video Poker is the highest RTP casino game.

Mobile Experience

Expert’s comment
UK Players craving engrossing gameplay on a simple, user-friendly interface may want to try Casino Lab. Whether you’re an Android or iOS user, this online casino works seamlessly and uniformly across the board. Its developers ensured you could deposit, have a chat, and access the various gaming categories with relative ease. I find it impressive how they managed to get these features in place without that feeling of an overly busy screen.
Load times for games are pretty impressive. For example, I got a 5-10 second game launch time with slots like Gonzo’s Quest, Reactoonz, and Starburst. However, the live casino takes a little more time during launch. Although this hitch may directly result from overviews and live sessions on the various table games, it can be utterly frustrating.
Despite the absence of a downloadable app, Casino Lab makes up for that deficiency with a geeky yet modernised, attractive look.
Mobile Experience
8.4
Casino expert at casinosters.com

Deposit & Withdrawal Options

Casino Lab is accepting plenty of popular banking methods, including debit cards, e-wallets, and prepaid cards.

Payment MethodsWithdrawal LimitsDeposit LimitsWithdrawal Time
PayPal£10 – £2,300 daily£10 – £5,0000-2 days
Skrill£10 – £2,300 daily£10 – £5,0000-2 days
EcoPayz£10 – £2,300 daily£10 – £5,0000-2 days
BokuNot Available£10 – £5,000Not Available
Neteller£10 – £2,300 daily£10 – £5,0000-2 days
PaysafecardNot Available£10 – £5,000Not Available

As we can see the deposits are instant. When it comes to withdrawals it is limited by the deposit method you have chosen first and the process may take 12-48 hours. The casinos charge a small amount of fixed fee £1.7-£4.6 on withdrawals.

Support

Expert’s comment
With a 24/7 customer support service, there aren’t any complaints from my end, as someone is always there to give a listening ear to air your grievances. I had issues with deposits, so I used the “Chat” option at the bottom left corner of my screen. It redirected me to a page with the "customer support live bot" present. Clicking "chat now" brought me to another page to input details like my last name and birth date.
After filling this section, a tap on the “Start the chat” icon allows you to send messages to the chatbot. Here, I saw a series of related issues. Selecting one that best-described the situation resolved my issues in minutes.
If the chatbot doesn’t cut it, you can elect to speak to a human agent by phone or email. I got a reply in just under 7 hours via email. Although their response time was not flattering, they gave a detailed solution that had my issue rectified - excellent.
Support
8.4
Casino expert at casinosters.com

Players Reviews

We have collected some of the most interesting players’ opinions about Casino Lab we have found on user reviews sites like TrustPilot. Below we shared some of the latest ones

Scott Ellison

Scott Ellison

Strange relationship with Casinolab, great selection of casino games without a doubt, first withdrawal took a while as verification needed to be completed, however, been playing for a couple of months now. Bare with them, they do pay out, once verified usually within 3days. Frustrating they take commission for the withdrawal, that’s probably the only negative feedback I wish to give, I’ve never played with a bookie or casino who take commission for withdrawals. Very strange process.

Source - Trustpilot

Narender Chauhan

Narender Chauhan

Been here for more than 6 months . Good slots .new slots are not readily updated. Initially everything was good but now my withdrawals are not being processed even after 7 days.right now my withdrawal is pending for more than 5 days. I complained previously but issue still not resolved

Source - Trustpilot

baneberry

baneberry

I have not experienced any delay with withdrawals, but I can see with other reviews that others claim to have, so hopefully there is a very good support from this casino to sort that out. I would like to see some slingo games as there doesn't seem to be any. Live casino games are available and while there is a fee, it's not that much.

Source - Trustpilot

Roy Drummond

Roy Drummond

Had some problems at casino lab with account verification,withdrawals and a block.Live chat is available now so issues are dealt with a lot faster.Great casino with even better games but a little patience is required.Overall the customer support isn't brilliant but its getting there.

Source - Trustpilot

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Casino Lab
Casino Lab Review
8.5