Casinoluck Casino Review
Today, I’m at CasinoLuck for an in-depth review of what UK players can expect at this iGaming destination. Although I’m a tad optimistic because of the “luck” in its name, I remind myself that luck comes in two variations; good and ill luck. Well, I anticipate the best. Keen on seeing how things pan out? Read on!
On CasinoLuck, registration is seamless, featuring a two-step form. The first page walked me through keying in my email address, a preferred username, and password. Clicking “Next” took me to the second page, where I was to input information such as first name, last name, gender, birth date, currency, home address, city, postcode, and phone number. On this page, there’s a legible “Got A Bonus Code” option (more on that at the bonus section) and two checkboxes right underneath.
The first checkbox (optional) is for promotional emails, and the second (compulsory) for terms and conditions binding to CasinoLuck. Seeing as I do not fancy promotional emails, I ticked only the second box.
Clicking on “open account,” the site redirected me to a confirmation page, and I received a mail containing my account details. Reading further, I saw an option to set a deposit limit. Now, the next logical step to place wagers was to make a deposit, which I did.
That said, I found the user interface on display displeasing. Although icons are legible, the white-grey colour scheme looks stale, somewhat reminiscent of my first ever website design, but it works. Well, there’s a lot to uncover, so without further ado, let’s dive right into CasinoLuck and what it has to offer.
Bonuses! These extras are an integral part of any online casino, and CasinoLuck isn’t any different. It’s an exciting prospect for first-time players, no doubt, but I was a bit apprehensive at first. Why? The last time I opted for a bonus on a similar platform, I had this frustrating back and forth with the customer reps. Still, I thought to give them another try.
Although there was a legible “Got A Bonus Code” option during the registration process, I left that part cause I didn’t receive any code. Well, I was expecting a new player bonus since it’s a standard practice among other online casinos to award bonuses regardless of bonus codes.
Using ecoPayz to make a £50 deposit, I got credited immediately. It’s pertinent to note that there’s a “Promo Code” option on the payments page that allows you to input codes if you have any.
Seeing my account reflecting an updated balance of £100 (indicative of the promised 100% bonus on the initial deposit) made me heave a sigh of relief. Confused as to what games my free spins were viable at, I took a trip to the site’s bonus terms and conditions.
Here, there are several distinctions players may want to note. For starters, there’s a caveat for the timeline you can wager welcome bonuses. On CasinoLuck, you need to wager these bonuses within 21 days. Failure to follow this instruction to the latter, CasinoLuck reserves the right to revoke your accrued bonuses.
Also, newbies must use free spins one day from when the offer is gotten. Reading further, I found it frustrating that you can’t see the number of free spins awarded each day and what games get them, leaving you guessing. However, besides the welcome bonuses awarded to newbies, CasinoLuck features other seasonal promotions throughout the year.
On a final note, players must get up to speed with CasinoLuck’s bonus terms and conditions for a better gaming experience.
CasinoLuck Slots and Games
Armed with the promised bonuses, I headed to the games lobby. Now, if you seek variety, CasinoLuck fits the bill. Players can easily make gaming decisions based on the categories on display. These categories include Most Popular, Slots, Jackpots, Table Games, and the Live Casino. With a plethora of games present in each, making a choice may seem daunting at first.
Settling for Play’n GO’s widely known game, “Book of Dead,” I was ushered to another page to begin gameplay. Here, the game gets you up to speed with what symbols are necessary to trigger free spins and multipliers. Taking a total of ten £4 spins, I was in for a shocker. I made a total win value of 415 game coins, massive by my standards, giving my casino account balance a 1000% rise – mind-blowing! There’s an option to either gamble or collect your wins. Choosing the latter to avoid “heartbreaking” stories, I left this slot with my head held high.
Going back to the game lobby, the video slot “Starburst” tickled my fancy, and I decided to take a few spins there. Taking a total of twelve £1 spins at this “NetEnt” developed game won me 30 coins, which was meagre at best. For context, a coin here signifies £0.10, with 30 coins coming at £3. Reading this, you can imagine my frustration as I didn’t even recoup half my total bet.
My last port of call was the “Live Casino” section. One thing I love about this section is the fact that players get that land-based casino ambience, and since we’re in a pandemic, it’s sure to come in handy for casino game lovers. To live the casino “dream,” I opted to take spins at “Dream Catcher.” Here, there’s a big colourful wheel that the commentator spins. It’s simple! The number which the arrows point at when the wheel stops win. Also, there’s a “live chat” and “autoplay” feature present to make this colourful game more immersive and exciting.
Placing £10 bets on different numbers featuring different payouts, my persistence paid off as I won a whopping sum of £220. In summary, my luck came through today, and although it’s a “once in a blue moon” occurrence, I’m ecstatic regardless.
CasinoLuck Mobile Experience
CasinoLuck doesn’t have a downloadable app. That said, an app’s presence or absence isn’t a major deal-breaker for me. Using Google Chrome to access the site for the first time, the colour scheme on display looked too rudimentary and somewhat archaic. Although icons are accessible, more should’ve been done on CasinoLuck’s website, design-wise.
Another major drawback is the site’s load time. Opening my browser and logging into CasinoLuck, the game’s lobby, account balance, and some thumbnails take “forever” to come up – an all-time low for a site that’s looking to gain traction in the online casino industry.
There’s also the “reload” issue. I got prompts during gameplay to reload the site due to a “connection to server problem.” Although these errors popped up occasionally, it was frustrating, ultimately disrupting that “seamless” gaming experience across the board.
That said, the presence of a “Last Played” category is one perky feature that got me smiling. Here, players can go back to games without searching for titles in the different categories present at the game’s lobby.
Seeing as the cons outweigh the pros, CasinoLuck will want to solve all these issues “pronto” if they’re looking to stake a claim in this competitive industry.
CasinoLuck believes in C.A.R.E. (Customers Are Really Everything), with customer support coming in two variations, including the “Live Chat” and “Email Us” options.
Access to their live chat is seamless. On CasinoLuck’s homepage, there’s a legible “Chat With Us” icon at the bottom part of your screen to the right. Clicking this option takes you to a page where you can choose to either message the “Customer Support ” team or go through the heaps of FAQs available.
Going with the former, I got to a page where I could let out my concerns to an actual customer representative. Unlike the email option, replies here are a lot faster, coming in at under 2 minutes.
Regardless of timelines for both customer support variations, you’re sure to get replies that are thoughtful and polite.
KYC & Documents
Documentation is an integral part of every online casino, and it isn’t any different at CasinoLuck. The registration process here featured a two-step form, and I filled in some specifics ranging from my email, username, password, birth date, gender, house address, postcode, and phone number.
While I don’t have any issues inputting these details, having to tow this part at online casinos every time is stale. I reckon there should be a “Google” or “PayPal” sign-up to make this process much easier and more efficient. Well, all I can do is wait and hope that they heed my suggestion soon.
Completing the registration process, I instantly received a confirmation email notifying me that account creation was successful. However, the absence of an activation link didn’t sit nicely with me. While this might be a deal-breaker for most players, I’ll let it slide as there’s an option to upload documents when the need arises.
Here at CasinoLuck, there are so many deposit and withdrawal methods. Deposits were instant, with ecoPayz as my preferred payment method.
For withdrawals, my experience wasn’t smooth sailing. Clicking the “Cash-Out” option, I got to a page telling me that cashout wasn’t allowed at the moment, a direct result of not meeting the site’s wagering requirements. Looking for a way out, I went to the “Bonus” section with the hopes of forfeiting them.
At the bottom part of this page, there’s an option to “Remove Bonus.” However, a tap on this option didn’t give me the leeway to successfully remove my accrued bonuses, and contacting customer support was my next port of call.
Using the live chat feature and airing my displeasure concerning this development, I got a message informing me that reversing bonuses isn’t possible until I met wagering requirements. With other online casinos making the forfeiture of bonuses a possibility, CasinoLuck hindered me from doing so, thereby making withdrawals practically impossible.
I had good luck with my wins on CasinoLuck, a first actually. Still, there are grounds for disappointment, from minor site issues to withdrawal challenges. My advice to players is simple – if you’re going to claim a bonus, be ready to go all-in; otherwise, eschew it.