Casoola Casino Review
Colourful and attractive best describes robot-themed Casoola Casino. Like some other online gaming sites, there are drawbacks to note, so you may want to keep your eyes peeled.
One noticeable feature of this casino is its simplicity. With simple, measured scrolls, you can access various sections of this site—games, bonuses, payment methods, and other relevant information.
Signing up for the first time, I had to fill a two-page design form. Information needed on the first page was pretty basic, including username, email, and password. The second page required details like my first name, last name, gender, birth date, address, postal code, play currency, city, and mobile. The details are all compulsory, so you can’t leave any blank. That said, signing up was a breeze, and I completed the process in 3 minutes.
Even though my first deposit was instant, I did a little bit of experimenting with my funds. Did it go well or bust? We’ll see!
Casoola Casino Bonus
Once I signed in, a pop-up read “Meet the new bots on the block,” and just under, I saw a phrase prompting me to “Deposit for £1500 + 200 FREE SPINS.” To be fair, I consider this offer sweet as, thumbs up, Casoola!
Remember the experiment I hinted at earlier? Well, here’s what I did.
I tried two options on the deposit page: ticking the “I want a bonus” box for the first deposit and going without for the second one.
For my first deposit, I went with £30. Clicking the “I want a bonus” box offered me two values: first deposit bonus 100% up to £300, or first deposit live casino bonus 100% up to £100. After making the deposit, I chose the first option and noticed a 100% increase in my initial deposit amount translating to £60. However, my real money balance was £0, and my bonus balance £60.
Not ticking the bonus option on my second deposit was different. After I made a £20 deposit, I saw that it boosted my real money balance, not the bonus one.
UK players may want to note that applying for bonuses only credits your bonus balance. Also, the live casino section is only played with real money. If you have funds in your bonus balance only, you won’t be able to place bets or set wagers there.
One drawback for me with the bonus terms and conditions was Skrill and NETELLER’s deposits weren’t eligible for welcome bonuses.
Casoola Slots and Games
There are heaps of games to play on this online casino. On the homepage, you’ll find six different game categories. I had my eyes set on slot games, and there are lots of them.
Reactoonz was the first slot I had a run with for two reasons; get the touted free games, and increase my winning margins. After game launch, I got this pop-up telling me I had 20 free games – a casino that keeps to its word, eh?
Clicking “OK” shows you the various bonuses and toon symbols needed to trigger them. I had a good feeling about this game and a tap on “Continue” took me to the slot proper.
With my 25 free spins, I got low-value wins on 20 of them which got me all excited. In this slot, I won £3, which wasn’t the highest, but okay for me. Now, since I played free spins, my winnings were added to my bonus balance.
I wanted bigger winning margins, so I was on the lookout for another pokie. My search took me to “Super Lion.” Hoping for “super” wins, I took a spin. The transition effect got me all excited, but the video slot looked archaic. I was disappointed, but my goal here was to make winnings, so I didn’t put much thought into that. As it’s a slot featuring ten pay lines, every pay line is worth £0.10, and for every spin you make, they deduct £1. Overall, I took 15 spins without any success whatsoever. Well, for me, the game wasn’t as “super” as I thought.
Moving on to the Live Casino section, the “Lightning Roulette” caught my attention, and I gave it a go. The minimum bet value here was £0.40, which accentuates my casino bankroll.
A commentator gives players an update on winning numbers and triggering the “Autoplay” feature lets you play even on the go. The live chat room for players is one of the most interactive I’ve ever seen on a live roulette table.
About my wins, well, it wasn’t great – placed a total of 9 bets and lost everything. I wasn’t too happy with this development, but it’s just a game, and I’ll leave it at that.
Casoola on Mobile
Even though a downloadable app would’ve made things easier, the Casoola site still seamlessly does the job.
One thing I thought clever was the “favourites game” category. Here, the site automatically takes games you like and saves them. Consider the days of looking for that particular game you love over with this pretty nifty feature.
The site’s design and usability are top-notch. Unlike some other online casinos with boring designs, Casoola stands out with a design that’s both colourful and pleasing to the eye; making it an outstanding combo.
Newbies would find playing games and placing wagers easy with the user-friendly interface on full display.
Nonetheless, there are drawbacks. My balance wasn’t updated for bets and winnings until I refreshed the site to get an accurate read. Casoola may want to look into this to avoid players setting wagers above their casino bankroll.
Casoola stands out from the rest of the competition, which implies that you probably won’t need help. However, for situations that require solutions instantly, there’s a “Customer Support Bot” that gives immediate replies.
Chatting with the bot is pretty straightforward. When I had issues on the Live Casino, going to the homepage and clicking the “question mark” symbol at the top right corner of my screen brought a whole range of options.
These options include FAQ, contact us, rules, and chat. It’s advisable to go through the frequently asked questions first to find solutions.
Clicking on chat took me to the “Customer Support Bot” page. Here, I had to key in my first name, last name, and birth date. When I asked questions the reply I got was informative and spot on!
Contacting an actual customer agent is done by clicking the “contact us” options. On this page, I saw a number and email address I could contact anytime. While response times aren’t the fastest, replies are courteous and polite, and that’s all that matters to me as a player.
KYC & Documents
The only aspect of documentation I encountered was during sign up. After a successful first time login, I got an email welcoming me to Casoola.
Also, there was no activation link, and although I didn’t feel too good about this security-wise, I still went ahead to make deposits and place wagers.
Clicking the “hamburger” icon at the top left of your screen shows a clearly defined “document upload” area under “My Casoola.” Opting to upload documents, Casoola casino didn’t need any information from me at the time, but I was told I would be informed if they’re required.
After playing a few pokies, making deposits, and some winnings, there hasn’t been any prompt to submit documents.
Casoola Banking Methods
Using my Visa card, I deposited £30 and £20 without hitches. After some seconds of processing, they went through and were available to me instantly.
I think it’s a custom of online casinos to allow withdrawals using the deposit method, and Casoola is no exception. No complaints here – looks like a nice touch.
There’s a standard withdrawal fee of £3 and compared to some other casino sites; there are no discounts for some payment methods. I consider this a slight bummer – nothing major.
Using my Visa card, my bank account got credited in just under 24 hours. This is the fastest remit time I’ve ever experienced on an online casino and receiving a notification mail from Casoola tells a lot about how players are given the “VIP” treatment.
With the features present here, being a class ahead in the future is a possibility for Casoola Casino.