Monster Casino Review
General Info
Pros
Cons
Currencies
Deposit methods
Monster Casino Overview
If the name Monster Casino gives you the heebie-jeebies, you are probably not the only one. However, there is nothing scary about this UK online casino established in 2017 by Nektan Ltd except how scary good its casino lobby and promotions are.
Monster Casino is home to more than 600 different games from over 30 top providers, including Microgaming, NetEnt, Pragmatic Play, Evolution, and many others. The casino’s promotions section also packs a mean punch thanks to the £5 no deposit bonus, deposit welcome bonus, and other promotions for regular customers.
The casino also checks out when it comes to its licences and security. It has been licensed by two of the leading gambling jurisdictions in the world — the UK Gambling Commission and the Government of Gibraltar. What’s more, the independent software testing agency NMi has tested its RNG software and deemed all of the games fair and safe to use.
If you want to find out more about the games the casino offers, its mobile app, payment details, and bonuses, make sure to read this comprehensive casino Monster review, and you will find all the answers here.
Licence and Security
Monster Casino is big on fair and licensed gambling. This is why its owner, Nektan Limited Casinos, obtained reputable gambling licences from the most distinguished gambling jurisdictions, the United Kingdom Gambling Commission (Licence number: 039107-R-319400-015) and the Gibraltar Gambling Commission (Casino RGL No.054). These licences prove that the company is safe and abides by fair gambling policies.
However, to further establish its position among regulated brands, Monster Casino has had its entire RNG portfolio tested by an independent auditor NMi, a UKGC-approved testing house.
Nektan Ltd. is also a proud member of the Gibraltar Betting and Gaming Association (GBGA) and several organisations fighting the negative influence of gambling, such as Gamble Aware, BeGambleAware and GamCare. This further bolsters its position as a casino that only wishes its patrons to have a good time and feel safe.
The casino is a holder of renowned UKGC and Gibraltar Gambling Commission licences that are only given to operators after long and thorough research of all their aspects. Of course, without them, it wouldn’t be able to offer games to UK players.
Still, I wanted to channel my inner tech-geek persona and find out what type of security the site offers. As far as I could see, the security on the site is airtight. All sensitive information and details are protected by 256-bit SSL encryption, which is military-level protection.
Finally, I didn’t find any complaints by any of the players regarding security or breach thereof, so I can conclude that you will be perfectly safe playing in Monster Casino.
Deposit and Payout
Monster Casino caters to the needs of players worldwide, but players from the UK and Europe generate the majority of traffic. The journey for all those players starts with the sign up procedure.
To create an account, you must provide the operator with personal details that include name, address, phone number (for the SMS verification procedure), email, etc. However, as a UK player under the jurisdiction of the UKGC and its AML and underage gambling rules, you should expect the casino to ask for some documentation, such as passport/national ID card, utility bill, bank statement, and others, to verify your account.
I should note that although you might be able to perform a deposit without completing the verification process, you won’t be able to make a withdrawal or claim some of the bonuses.
Once you get that out of the way, you can go to the banking section and choose from the several payment methods allowed, such as:
- Visa
- MasterCard
- Interac
- E-wallets (Skrill, Skrill 1-Tap, Neteller, PayPal, iDebit, InstaDebit, Jeton, ecoPayz)
- Online banking (Trustly, Zimpler)
- Boku
- Instant Payments by Citadel
The choice of methods depends on the country you are playing from, and so do the available currencies. Besides GBP, players can place wagers in EUR, SEK, CAD, and NZD.
The first great thing I noticed about the banking section was that the majority, if not all, of the allowed payment methods can be used for both deposits and withdrawals, of course, where the method itself enables processing withdrawals in the first place.
As far as the deposit and withdrawal limits go, the situation is quite convenient for both the more careful players and the high rollers. Namely, there is a minimum deposit of £10, which is the same limit that applies when you want to withdraw your winnings.
The maximum deposit amount is set by the payment processors or by the players themselves should they wish to limit their activities. On the other hand, the maximum withdrawal per transaction for UK players is set at £10,000.
While all deposits are instant, the withdrawals can take between 72 hours and five business days to go through, and once you have made a withdrawal request, there is no reversing the process as per the new rules from the UKGC, so make sure to bear that in mind. Along the same line, credit cards are not allowed for any kind of payment.
What disappointed me a bit was the fact that the casino charges fees for withdrawals. All deposits are actually processed free of charge, except Boku mobile deposits that incur a 15% fee. However, the casino has decided to charge a £1.50 fee for all withdrawals less than £30, which is unusual and will surely dissuade some players from joining.
Device Optimisation
Monster Casino is primarily an instant-play casino that allows players to access its entire game catalogue and all other sections from their desktop and mobile devices of all types through their web browsers without having to download any software. However, players who want a more personalised playing experience on the go can download the casino mobile app for Android and iOS devices and enjoy the best this casino has to offer.
I also wanted to take it a step further and try out the dedicated mobile apps for Android and iOS devices. I was glad I did. The Android app is available on Google Play and requires systems 4.0.3 and up. On the other hand, the iOS app can be found on the App Store and will work seamlessly on your iPhones and iPads running iOS 8.0 or later. Don’t get confused if you see Mediacle as the provider of the apps since it is the company that designed the casino’s desktop version.
The proprietary apps are also equipped with plenty of games, and you can use them to claim bonuses, make payments through most processors, and get the same great experience as if you were playing on your computer.
Gaming Experience
Monster Casino offers more than 600 titles in its lobby, starting with slots, blackjack, roulette, and going all the way to live dealer and bingo. The list of providers is a mile long and includes the likes of Microgaming, NetEnt, Pragmatic Play, and many others. Slots take up the majority of space in the portfolio. Still, the collection of table and live dealer games shouldn’t be overlooked, especially the latter, with over 20 titles powered by the industry giants — Evolution and NetEnt.
Once you log in and go to the lobby, you will see that titles are categorised into Player Favourites, New Games, Exclusive Games, and other interesting sections. However, there was not one just for slots, so to check them all out, you have to click on the All Games category.
Still, navigation is pretty good, and the search bar is a perfect shortcut to the specific games you are after. Alternatively, you can click on the individual provider and browse its games, which is a cool addition. Speaking of games, all the big shots are there — NetEnt’s Starburst and Gonzo’s Quest, Microgaming’s Immortal Romance, Thunderstruck, and Jungle Jim, SG’s Rainbow Riches, and many others.
While those top slots are, of course, always a good option, I focused more on games from independent and uprising studios such as Iron Dog, Foxium, Crazy Tooth Studios, and others that diversify the portfolio greatly. Their slots, such as Blood Queen, Lady Earth, and others, are graphically appealing and host a range of bonus options.
When I turned to the table games, I was a bit disappointed since there were only a couple dozen games, mainly from NetEnt, NXY Gaming, and Matrix Studios. There are some exciting versions of European Blackjack, Pontoon, Blackjack with 21+3 bet, and similar games, but the selection should be much broader if it hopes to appeal to old-school players such as myself.
The live dealer section is reserved for Lighting Roulette, Blackjack Pro, Blackjack VIP, Casino Hold’em. There are also more peculiar games, like Monopoly Live, Mega Ball, and other titles from Evolution and NetEnt Live, which spice things up a bit, and I like my casino experience spicy.
Bonuses
Once you create an account in Monster Casino, you’ll know the party is just getting started. To kick-start your adventure, the casino offers a splendid £5 no deposit bonus to UK players that validate their accounts. After that, a welcome package awaits that rewards players not only for their first but the three initial deposits they make with up to £500 in bonus funds and 50 free spins on Starburst. It is important to note that existing players are also offered weekly promotions and other bonus schemes.
Expert’s comment
Only new UK players who have verified their accounts can claim the bonus offer. Moreover, there are some pretty specific bonus terms that are simply unreasonable, but let’s start with the acceptable ones. You can only use the bonus cash on the following slots: Shamrock N Roll, Mayan Marvels and Candy Swap. These video slots are far from the most popular ones, but you shouldn’t look a gift horse in the mouth, right? Well, you should.
The bonus carries a ridiculous 100x wagering requirement that is probably the biggest requirement I have ever seen, and not even the 28 days the casino gives you to meet it will suffice. At least not in my book.
I quickly turned to the deposit match welcome bonus package to try and forget the unfair bonus terms from the no deposit bonus.
Luckily, the welcome bonus package is much more user-friendly, and in fact, generous. In other words, newly-signed players who make a first deposit of at least £10 will trigger a 200% match bonus of up to £50, plus 50 free spins on NetEnt’s Starburst. The second deposit of £10 or more will activate a 100% deposit match offer up to £200, while the third one brings a 50% match bonus up to £250.
Each of the 50 free spins on Starburst is worth 10p, but thanks to the 50,000x max payout in the game, you can still hope to score big.
To turn the bonus into real money, you need to meet the 40x wagering requirements within 28 days — a much better option than the playthrough requirements attached to the no deposit bonus.
On the other hand, there isn’t a loyalty program on the site, which leaves loyal customers hanging, and I don’t fancy that. Still, the weekly cashback bonuses and other regular promotions make up for the lack of a loyalty bonus and are directed towards all players on the site.
Customer Support
If you are experiencing any difficulties while playing in Monster Casino, you can reach out to the customer support team via several communication channels: email, live chat, and telephone. What’s more, there is a detailed FAQ section on the site that might already contain answers to your questions, so make sure to consult it first. If not, the support agents are there to help you out.
- Live Chat (from 08:00-00:00 GMT/BST)
- Telephone ( at +442036217022 from 08:00-00:00 GMT/BST)
- Email (at [email protected]. )
The only thing that bothers me is that the live chat and telephone support teams are not available 24/7, but that might change in the future, so I won’t hold it against them.
Conclusion
Monster Casino is a premium gambling hub with a variety of different games, reliable payment methods, and diverse bonuses. The wagering requirements for the no deposit bonus and the withdrawal fees are undoubtedly huge drawbacks. However, I believe that they shouldn’t dissuade you from joining Monster Casino as it still has a lot to offer.
Actually, this casino is good, offering enticing bonuses and a wide variety of games. However, what could be improved is the speed of the withdrawal process, which tends to take longer than desired. Despite playing for over a month, I haven't had the luck of winning any substantial amounts so far. But, the casino does make up for it with great bonuses and a lot of selection of games to choose from
- The slots are doing very good
- Support always available
I have been a frequent visitor to this casino. The welcome offer provided on the website is good. They offer a wide range of games and the website itself is well-organized and easy to navigate. The gaming experience is smooth without any noticeable delays or technical glitches. I had the fortune of winning a considerable amount, which I could have withdrawn. However, my desire for greater winnings overpowered me. Regrettably, there were not many enticing bonus offers available beyond the initial welcome offer. Nevertheless, overall, it is an excellent casino.
The selection of games is alright, but it could be improved. I tried to find my favorite games, but it was impossible. I mean, they have a lot of games, but not all the good ones are available.
- Fast customer support
- Many providers
- Nice structure of the website
- Few ""good"" bonus offers after the welcome offer