PlayFrank Casino Review
General Info
Currencies
Deposit methods
PlayFrank Casino Overview
PlayFrank appeared on the UK online gaming market in 2014 as an Aspire Global International LTD product, a company specialising in creating web-based casino platforms. After acquiring gaming licenses from the MGA and the UKGC and the Irish Betting License, the site was ready to show its face to gambling fans and welcome them to a safe and secure online gaming hub.
Those who join this casino site can play slots, table games, and live dealer titles from big names in the iGaming industry like NetEnt, Pragmatic Play, Evolution Gaming, etc. New members will also get a nicely wrapped welcome present, while loyal users can regularly participate in various daily challenges.
If you need a more detailed assessment of this online casino, read on, as this PlayFrank review will tell you all you need to know.
License and Security
PlayFrank Casino is operated by Aspire Global International LTD, a company based in Malta under the registration number C42296. The website currently runs by legal directives from the Malta Gaming Authority, while it also holds the Irish Betting License with license number 1014834.
In Great Britain, the games in PlayFrank Casino are handled by AG Communications Limited, regulated and licensed by the UKGC. Security-wise, the casino is protected by firewalls and encryptions, while it’s also regularly tested by internal and external audits.
Moreover, the site holds the Irish Betting License, which further establishes its appearance as a properly regulated online casino, and you can find all the license details on the site’s homepage.
Protecting player information is also taken care of in PlayFrank Casino, thanks to the use of state-of-the-art firewalls and encryptions. Once you share your sensitive data with the casino, these protective measures form a virtual shield around it to prevent any potential cyber-attacks.
So, is PlayFrank legal and reliable? In short, yes, it is, as all the proof points in that direction.
Deposit and Payout
PlayFrank Casino did not hold out when creating a list of payment options. No matter which payment provider you prefer, it’ll most likely be available in this casino, and some of the options are:
- Visa/Mastercard
- PayPal
- Neteller
- Skrill
- Trustly
- MuchBetter
- Paysafecard, etc.
However, you’ll still have to verify your account by uploading certain documents before you can make your first deposit in PlayFrank Casino. This can be any up-to-date proof of ID and address such as a copy of your passport, ID, utility bill, or other.
The minimum amount you can deposit or withdraw is £20, while the maximum depends on the chosen method. Also, you cannot use all the methods in the UK.
However, you should bear in mind that the site doesn’t provide too many details about payment options and limits, so get ready to talk to PlayFrank’s customer support for more information.
What’s more, on its FAQ page, PlayFrank offers a shortcut to the table containing available deposit methods, accepted currencies, deposit time, and even links to open an account with some payment providers. And while the columns with all these other details are present, the main part with the payment methods themselves is missing.
In other words, all this other information provided is worth nothing since you can’t connect these details with a respective method.
After presenting this problem to the casino’s customer support, they informed me that the site avoids posting general payment information as these details depend on players’ location.
The agent also mentioned that the deposits are indeed instant, while withdrawals can take up to several business days. On top of that, the casino may impose some fees, Yet, they also differ depending on the chosen payment method and the player’s country of origin.
In other words, the banking is pretty much personalised in PlayFrank, so your best move should probably include contacting customer support right upon joining the platform.
On a positive note, the sign-up process is really simple and takes only a few minutes. After providing your email and coming up with a unique username and password, you’ll have to fill out the form with basic details such as first and last name, phone number, and address, and you’ll be good to go.
Also, prepare the copies of your latest documents since PlayFrank follows KYC procedures and will require verification of your identity before you can proceed with making a deposit.
Device Optimization
FrankPlay works seamlessly on all types of PCs and laptops without any delays or bugs. Likewise, the platform is optimised to run equally well on all types of mobile devices. The operator doesn’t have a standalone app, so you won’t have to download anything. Simply find FrankPlay Casino using your mobile web browser and play your favourite games on the go on any Android or iOS smartphone or tablet.
Nevertheless, I tested the casino on both a desktop computer and mobile phone, and the gaming experience was smooth and enjoyable. The original version of the site will appear as a mini-casino on your mobile device, and you’ll be able to do everything on the go, like sign up, make deposits, claim bonuses, and play popular casino games.
Gaming Experience
Games are the core of a good online casino, and FrankPlay has made sure to keep up. It joined forces with the biggest names in the industry, such as NetEnt, Microgaming, Pragmatic Play, Play’n GO, Evolution Gaming, and other respected developers. Together, they comprised a game portfolio counting more than 700 titles.
Players can have fun and win potential prizes thanks to many popular slots, table games, and live casino titles.
As expected, the selection of slots is the biggest, and the titles included are indeed top-notch. Whether you’re a fan of timeless games like Starburst, Gonzo’s Quest, Fire Joker, and similar well-known titles, or prefer the latest releases, PlayFrank’s got you covered.
The number of table games is close to 30 and includes games like roulette, blackjack, and video poker. A separate tab is reserved for the live casino, which offers even more options. In addition to blackjack and roulette, there are also baccarat tables and a few game shows.
The games can be easily found on the site, and the loading time is reduced to a bare minimum. You can easily find new games, classic slots, and table and live dealer games, while there’s also the ‘We Know You Love’ section featuring the most popular titles.
Bonuses
PlayFrank Casino offers a few options for players to boost their accounts before they take off to a new gaming session. Those who haven’t joined the platform yet can claim the welcome bonus, while existing players can take advantage of promotions thanks to numerous daily missions.
One of them is the welcome offer reserved only for new players, and it includes a 100% bonus of up to £300 and 200 bonus spins. You can use this bonus over the first three deposits in the following way: 1st deposit: £100 and 50 free spins, 2nd deposit: £200 and 50 free spins, 3rd deposit: 100 free spins.
To activate the bonus, a minimum deposit of £20 is necessary each time, and you need to wager it 35x to withdraw the funds. The maximum bet is £4, and you can use the bonus spins on the Starburst slot.
Skrill and Neteller depositors cannot claim the offer, Plus, you must use the bonus spins within 24 hours from being credited. Overall, the bonus size and respective bonus terms and conditions are decent, as it’s always great to have an account boost upon signing up.
Customer Support
Customer support in online casinos is supposed to be always at hand in case players experience any issues and end up in a dead-end street without a way out. In PlayFrank, there’s an option to contact customer support via live chat and email, and the agents are online seven days a week from 08:00 CET to 00:00 CET.
The casino also has a FAQ page you can explore for a quick fix if you need help when customer support isn’t operational.
If you happen to log in to your PlayFrank account and get into trouble at times when no one’s around in the customer support team, you’ll have to send an email or wait until the agents start working again. This is one more downside PlayFrank should attend to as most online casinos nowadays offer around-the-clock customer support.
Final Thoughts
To wrap it up, PlayFrank is a safe and secure gaming website that offers its players a diverse game catalogue. You will have more than 700 titles to choose from, including first-class slots, table games, and live dealer games from many famous software providers. Also, the mobile casino runs perfectly on both Android and iOS devices, so you can play your favourite games no matter where you are.
However, if you’re looking for a variety of bonuses, this casino may disappoint you. You’ll also definitely need assistance regarding payment methods and limits, which may significantly slow down your online gaming experience.