PocketWin Casino Review
General Info
Pros
Cons
Currencies
Deposit methods
PocketWin Casino Overview
PocketWin Casino is a mobile gambling platform that has been successfully navigating the competitive iGaming market for over a decade. It is owned and operated by In Touch Games, a UK-based gambling company powering several popular gambling sites, such as Mr Spin, Dr Slot, and Cashmo Casino.
The company and its brands hold a valid UKGC licence, making them available to residents of Great Britain.
The platform focuses on slots, delivering state-of-the-art games with progressive jackpots, but it also features a few roulette, blackjack, and bingo titles. With a game count of around 60, the gaming portfolio in PocketWin may not be as diverse as the ones you may find in other online casinos. Still, it offers some compelling and unique titles you won’t find anywhere else on the web.
In addition to the top-grade software, the operator also features a highly rewarding promotional scheme, offering both introductory bonuses and regular offers for its existing customers.
This is just a small part of what we discovered while conducting our PocketWin review. Keep reading this article to learn more about the key features of this unique gambling platform.
License and Security
PocketWin Casino is a 100% legal and regulated gambling platform. It holds an operating licence issued by one of the most reliable licencing bodies globally — the United Kingdom Gambling Commission. As such, it is a perfectly safe gambling space for all UK punters.
The website uses state-of-the-art SSL encryption technology to keep user information and transaction data away from prying eyes. On top of that, the operator’s servers are protected by industry-leading firewall systems, rendering them inaccessible to unauthorized parties.
The United Kingdom Gambling Commission’s stamp of approval means the casino complies with rigorous standards and official gambling laws protecting customer rights.
Not only is PocketWin legal and regulated, but it also utilizes SSL encryption protocols that are on a par with those used by major financial institutions. Therefore, you can rest assured that the data you share over the PocketWin website will remain locked away from cyber attacks.
Besides, the operator is GamCare certified, meaning that it adheres to the high standards regarding responsible gambling. Thus, it is obligated to secure a safe gambling environment with tools to recognize and prevent gambling problems.
Deposit and Payout
Players can use several common payment methods to make a deposit in PocketWin Casino — Visa and Mastercard debit cards, Paysafecard, PayPal and pay-by-phone. The minimum deposit limit depends on the preferred method, £3 for pay-by-phone and £5 for other banking options.
When it comes to withdrawals, players can use debit cards, PayPal, or direct bank transfers. The minimum withdrawal limit for non-depositing players is £30 for UK residents and £50 for players outside of this jurisdiction.
The depositing process is easy and fast, and I was able to see the money in my casino account within minutes. I used my Visa debit card since credit cards have been banned in online casinos since April 2020.
The low minimum deposit set by the casino is particularly suitable for recreational players who don’t want to break the bank for their next gambling session.
As far as withdrawals are concerned, I was once again disappointed by how limited the number of approved payment methods is. Nevertheless, my experience was mostly positive, as I used my Visa debit card to withdraw my winnings, with the funds appearing in my account in three days.
However, the casino states that withdrawals for non-depositing players may take between ten and 12 working days. Also, some payment methods, like bank transfers, take longer to process transactions than other options.
Generally, I would avoid using bank transfers if possible since this is also the only banking option that incurs fees, albeit for withdrawals of less than £10.
Device Optimization
PocketWIn Casino is created primarily for mobile devices, such as smartphones and tablets, but the operator also features a desktop site. Players can access and play the casino games via desktop, but only if they have previously registered and verified their mobile phone number.
If you are a registered user, you can also play the games in demo mode or use the Send to mobile function. If you opt for the latter, you will receive an SMS with a link you can use to download a specific game.
Alternatively, you can download the casino’s Android or iOS app from your Google Play Store or App Store and have all games in one place.
The versatile PocketWin platform does allow you to play most of its games on both desktop and mobile devices, but the mobile apps and games are truly where the casino shines the brightest. The mobile software has passed all of my tests with flying colours, scoring high on functionality, speed, ease of use and screen resolution.
What’s more, the platform features an intuitive and player-friendly layout, with all of the main sections clearly displayed, which allows for smooth and easy navigation. Simply download the app, log in with your credentials, choose one of the games from the menu, and your adventure can begin.
Gaming Experience
PocketWin Casino is a slots-oriented website, but it also features a roulette, a blackjack, and a bingo game. It has a small gaming library of close to 60 games, but its offer is quite unique as it consists of exclusive games you can’t find in any other casino.
As mentioned, most games are available in both demo and real money modes. Players can access them via desktop browser, download the mobile apps, or download individual games via an SMS link.
Quite the contrary — the operator features top-grade, unique games perfect for slot lovers looking to change up their gambling routine. The titles come in different themes, ranging from nature and wildlife to history and game shows. Additional game mechanics amplifies the variety and special features, increasing the dynamics of the games.
On top of that, all slots come with progressive and mega jackpots, allowing players to win hundreds of thousands of pounds on a single spin. Some of the most intriguing titles I came across include Mega Pots o’ Gold, Buffalo Country, Sherlock — Dying to Kill You, and Factor X, to name a few.
At the time of this writing, the largest jackpot offered on a game in the casino lobby was around £150,000.
I was especially thrilled to find out that you could play the games in demo mode, as this allows players to test the games before deciding which one to commit to. It is also a great chance for beginners who want to learn the ropes of the games before risking real money.
In addition to slots, PocketWIn also offers roulette, blackjack, and bingo titles. In contrast to the rest of the gaming portfolio, these games can only be played via mobile apps.
Bonuses
PocketWin Casino offers several bonuses and promotions both new and existing players can use. Unlike most online casinos nowadays, it features both a no-deposit promotion and a welcome bonus. New players can receive £10 in bonus money just for registering and verifying their account and a 200% bonus match up to £100 on their first deposit.
Since the casino releases new games every month, it offers a Game of the Month bonus for existing players. Other promotions include a £100 refer-a-friend-bonus, regular weekly bonuses, and a bingo loyalty program.
The part I was most thrilled about was the casino’s no deposit bonus as these kinds of bonuses have become quite a rare sight in online gambling. The £10 I received after verifying my account lasted me long enough to test a couple of games and get the feel of the platform.
The bonus is valid for seven days but, honestly, you can easily use it in one day. The only drawback of this promotion is the £50 maximum withdrawal limit, but, again, it’s much better than what most other casinos offer.
Expectedly, the welcome bonus is a bit more lucrative, although not the most generous, as far as first deposit promotions go. I deposited £50, and the casino matched my deposit with another £50. The bonus funds came with a 30-day expiration period, which was more than enough time for me to try out most games on the platform.
The Game of the Month bonus seemed intriguing as it entails a free download of a new game, complete with a free bonus that can come in the form of a deposit match offer, free spins, or bonus credit.
I should also mention that most PocketWin bonuses come with a 40x wagering requirement that applies only to the bonus funds. This is quite reasonable, considering that it’s just around the industry standard for this kind of bonus terms.
Customer Support
Players who have a question or a problem using the casino’s services can consult the comprehensive FAQ section of the website or contact customer support. To get in touch with the support agents, a player needs to:
- Send an email to [email protected].
- Text SUPPORT to 88600 and wait for an agent to call back.
- Use the Live Chat function available on the website.
Even though I had prepared a whole host of different questions to assess the customer service, the support agent I got in touch with answered all of them kindly and patiently. What’s more, I felt that I had their undivided attention the entire time.
However, players can use the live chat function only after becoming a member of the casino. This is quite a drawback in my book, as I believe 24/7 customer support should be available to all potential users who might need assistance during the sign-up process.
Final Thoughts
Despite its long-withstanding status in the industry, PocketWin Casino has remained relevant in a gambling market full of newer and competitive platforms. This is mostly due to its unique gaming offer and a rewarding promotional scheme featuring regular bonuses for both new and existing players. As a slots-focused casino with exclusive titles, it is a perfect choice for slot fans who are looking for a breath of fresh air in their gambling routine.