Captain Spins Casino Review
Captain Spins Casino General Overview
Captain Spins is a legit gambling platform available to UK residents. It is owned and operated by White Hat Gaming Limited, a company that owns dual licences from the Great Britain Gambling Commission and the Malta Gaming Authority.
Captain Spins is a relatively young player on the iGaming field, being established in 2019. Nevertheless, the operator has managed to earn the trust of a large audience through its versatile portfolio of quality games, high-level security, a wide assortment of promotions, and an exquisite mobile platform, among other things.
We tasked our gambling experts with writing a comprehensive Captain Spins review and bringing you all the most important details about this operator. If you wonder whether Captain Spins is the right casino for you, reading the following paragraphs will surely help you make the right decision.
Licence and Security
Captain Spins is a brand of White Hat Gaming Limited, a Maltese company that manages and provides software solutions for around 20 online casinos for the UK market. However, players from many other countries are accepted on the website as well, so we can say that Captain Slots is truly a worldwide gambling platform.
The casino holds licences from two of the most prestigious gambling authorities — UKGC and MGA. It also employs the latest security measures to keep all of your information safe.
The answer is a resounding yes! It is licensed in Great Britain by the UKGC under account number 52894. For servicing customers outside of the UK, Captain Spins holds an MGA license under licence number MGA/B2C/370/2017.
It is also pretty clear that this casino site pays great attention to player safety. Sensitive information that the casino collects and stores is kept safe using encryption technology such as TLS v1.2. Furthermore, KYC procedures ensure that only those eligible to play on the website can create an account and complete deposits and withdrawals.
Captain Spins is also an advocate of responsible gambling and is partnered with several self-exclusion programs, such as GamStop and BetBlocker. The site’s Player Protection page also lists a few organisations that provide help to problem gamblers.
Deposit and Payout
You can deposit and withdraw in Captain Spins using several trusted and convenient payment options, including debit cards, prepaid cards, e-wallets, bank transfers, and more. The operator offers around a dozen different payment methods and accepts several currencies.
Players from the United Kingdom will be allowed to complete transactions using GBP through the following methods:
- Visa debit
- Mastercard debit
- Bank transfer
Most of these methods work both ways, meaning that you can easily withdraw using the same method through which you completed a deposit. The deposits go through almost instantly, and the minimum deposit is £10. Note that players from other accepted countries might see a completely different selection of methods.
The operator will have a way of detecting whether you’re using fake info. Once you try to complete a payment, they might ask you to provide some additional details so they can confirm your identity, so it’s in your best interest to not use any information other than your own. Otherwise, your account might get terminated.
In any case, once you register, you will be able to log in using your credentials. From there, simply click on the “Deposit” button that will appear in the top right corner. There, you will see all the available options. Click on the one that suits you most and follow instructions on how to complete the payment.
As a rule, all UKGC-licensed casinos require players to go through the KYC protocol. Some additional documents you’ll be asked to provide include a copy of your passport, driver’s licence, national identity card, or other identification papers. I know this might seem like a hassle, but it will be in your best interest and only goes to show that Captain Spins is a legit online casino operator that takes the prevention of gambling fraud seriously.
To cash out, simply navigate to your account and select the “Withdraw” tab. Select your withdrawal method, enter the desired amount (minimum withdrawal is £10), fill in other required details (bank name, IBAN, etc.), and submit your withdrawal request. Note that cashouts are non-reversible.
All cashouts take a maximum of three business days to reach your account, except for bank transfers that may take a little longer.
You can enjoy playing in Captain Spins wherever you go, thanks to a well-optimised mobile site that works on all iOS and Android devices. The operator currently doesn’t offer a dedicated app, but the mobile browser site works just as well, without compromising user experience, navigation, or loading times.
That said, I always prefer for a casino to have a native app. The operator still hasn’t made that happen, even though I’m sure many players would enjoy it. Nevertheless, the mobile site looks flawless and serves as a perfect alternative.
Captain Spins boasts an impressive gaming library that currently includes around 2,000 titles. Naturally, the library is mainly filled with video slots, along with a decent collection of table games, live casino games, and scratch cards.
However, the operator did not sacrifice quality for quantity in any way. The games come from leading software providers, including NetEnt, Evolution Gaming, Microgaming, Play’n GO, Quickspin, 1X2 Gaming, Red Tiger, Elk Studios, IGT, and many more.
Even with so much to choose from, Captain Spins has made it easy for you to find your favourite title. You can simply type the game’s name in the search box or browse the library by category or provider. There are more than 100 providers whose games made it onto the website, which is quite rare. They include big industry names such as NetEnt and Microgaming, but also lesser-known ones like Black Pudding and Cayetano.
Some of the most popular slot titles you can find include Bonanza, Starburst, Book of Dead, Eye of Horus, Mega Moolah, and Immortal Romance.
There are also over 60 video slots featuring progressive jackpots that commonly exceed the one-million-pound mark.
Of course, slots are only one part of the story. The table games section includes around 30 games, mainly roulette, blackjack, and baccarat, together with a few poker and video poker variations. Those who like playing for instant wins can choose between over a dozen scratch cards.
Trying to capitalise on the popularity of the live casino experience, Captain Spins added a few live casino games. All available live dealer tables are powered by none other than Evolution Gaming, a leading live casino provider. Tables you can find include blackjack, roulette, baccarat, poker, Dragon Tiger, and sic bo, in addition to popular game shows such as Monopoly, Deal or No Deal, Dream Catches, Crazy Time, Mega Ball, and Football Studio.
Considering the casino’s name, it comes as no surprise that the flagship bonus on Captain Spins comes in the form of free spins. Namely, all new players will be eligible to receive 520 free spins on their first four deposits of at least £20.
As for other promotions, Captain Spins prepared plenty of daily bonuses to keep players entertained throughout the week, as well as a well-constructed loyalty program.
At least the bonus terms aren’t that strict. The minimum deposit is £20, the maximum bet is £5, and the wagering requirements are 35x. The spins can only be used in the Book of Dead video slot.
Another thing I was mildly disappointed with was the lack of a no deposit bonus. While the operator claims that it may offer a no deposit bonus from time to time, I couldn’t find one during the write up of this review.
What I did like were the daily promotions, through which you can expect single-game and multi-game bonus spins, deposit match offers, or a combination of the two.
To further incentivise you to play every day, Captain Spins has prepared a loyalty program consisting of five tiers. Reaching every new tier comes with exclusive bonuses and other benefits.
The Captain Spins customer support team works 24/7. You can reach the agents via live chat or by sending an email to [email protected]. They are friendly and professional and will be able to assist you in multiple languages. The Contact Us page also contains a brief FAQ section that might help you find the answers you’re looking for.
Live chat agents typically respond in seconds, while you may have to wait a while longer to get an email reply. The only criticism I have of the customer support is that you can’t reach them through a phone line.
Captain Spins has hits and misses, but the list is far longer on the “hits” side. The casino is fully licensed and safe, features nearly 2,000 quality games, rewards players with some great bonuses, allows for easy payments, has an excellent mobile site, and employs a professional and knowledgeable support team.
Of course, there’s no such thing as a perfect casino, so Captain Spins does have a lot of room for improvement, but it’s currently not doing bad for a brand that has only existed for a couple of years.