Grosvenor Casino Review

Updated 5 January 2024
Grosvenor Casino
Payout 1-5 Days
Win Rate 96.75%
Deposit £20 play with £50 Welcome Bonus
Overall Rating
License and Security
Device Optimisation
Gaming Experience
Customer Support

General Info

Launched in
Minimal Deposit
Minimal Withdrawal


+Good selection of online slots
+Licensed by Alderney and UKGC
+Live casino games available
+Strong security and fairness standards
+Manual Flushing


No third-party seal
User interface could be better
Could use more video poker games and more variations of table games



Deposit methods


Grosvenor Casinos Overview

review of grosvenor casinos
Coming from the world of brick-and-mortar casinos, Grosvenor Casinos was launched into the online world in 2001. Given that UK players know this famous operator quite well, it was about time to give the online casino a good and honest review.

Grosvenor’s online casino boasts an attractive black and turquoise/blue theme, creating an appealing visual experience. Discover a range of top-notch slots, including the ever-popular Starburst by NetEnt and IGT’s Siberian Storm. Dive into virtual table games like roulette, baccarat, and video poker. Engage with live dealer tables for an authentic experience. The casino offers diverse poker games and hosts regular tournaments for players of all levels.

Licensed by the Alderney Gambling Control Commission and the UK Gambling Commission, Grosvenor Casino operates under strict regulation, assuring a safe and compliant gaming environment.

Launched in🚀 2007
Regulation/license🎫 UKGC, Alderney Gambling Control Commission
Company🏢 Rank Group Plc
Address🏠 Statesman House, Stafferton Way, Maidenhead, SL6 1AY
Registration number🔢 877080
Email📧 [email protected]
Live Chat💬 Grosvenor Live Agent Custom Chat
Game Providers🎮 Ash Gaming, Bally, Barcrest, Blueprint Gaming, Electracade, Endemol Games, Mazooma Interactive, Microgaming, NetEnt, NextGen Gaming, Playtech

Interested in finding out more? Then read our Grosvenor Casinos review and learn how to play this fantastic casino – both on your computer and mobile devices!

Grosvenor Casino: Legitimacy Inquiry

grosvenor casino legitimacy inquiry
Naturally, a pivotal question that arises when considering this platform is whether Grosvenor Casino is a legitimate establishment. The casino stands out by partnering with some of the most prominent gaming providers in the industry. Moreover, it holds regulation and licensing from the Alderney Gambling Control Commission, a significant assurance for customers beyond the UK.

Renowned for upholding the highest industry standards, the casino’s license is issued by the esteemed UK Gambling Commission, a globally respected regulatory authority.

  • Operating under the auspices of trusted regulatory bodies
  • Employing advanced encryption protocols for safeguarding player data and financial transactions
  • Showcasing games solely from reputable software developers
  • Collaborating with a multitude of dependable payment solutions
  • Subjecting all casino games to impartial scrutiny by independent auditors

The casino asserts that its games undergo regular evaluation by experts, although the specific third-party assessor isn’t explicitly mentioned. It places paramount reliance on adhering to the stringent regulations set by the Alderney authorities, known for their rigorous oversight. Every game featured on the platform must receive approval from this governing body, ensuring the absolute fairness of each game for players.

Grosvenor Casino Bonuses and Promotions

At a glance, Grosvenor Casino’s bonus might not seem as flashy as others. However, delve deeper into its casino and welcome bonuses and the real value for players becomes evident.

Primarily, the advantage lies in the fact that you don’t need to break the bank with your first deposit to earn more. This is especially favorable for newcomers. Moreover, its wagering requirements stand out as being more player-friendly than many competitors.

  • 📦Deposit Bonus: Deposit £20 and play with £50.
  • 📦Bonus Condition: Wager 5x-10x within 30 days.
  • 📦Validity: Available in all eligible registration countries.

It’s crucial to note that this bonus is valid for table and slot games only, excluding poker and sports betting. The wagering requirement is set at 5x for the initial £20 and 10x for the additional £10. Players have a 30-day window to meet these conditions. Premature withdrawals before completing the requirement will result in the forfeiture of both the bonus and any winnings. Failure to meet the wagering terms in the stipulated timeframe also leads to forfeiture.

Grosvenor Casino Bonus For Existing Players

For dedicated members, Grosvenor Casino offers a plethora of promotions, boasting some of the most substantial jackpots and bonuses available.

  • Goal Predictions: Are you someone who delights in forecasting match outcomes? Grosvenor has special deals tailored for you. Step up and take a shot!
  • Jackpots: Their jackpot range is so expansive, you’ll be spoilt for choice. From Local jackpots to Jackpot King and King Jackpots, the opportunities for massive payouts are endless. It’s not just about the assortment but the monumental rewards that accompany them!
  • Optimal Odds: Get the most favorable odds right here and amplify your winnings! Don’t forget to use the promo code sent to your email to unlock your bonus

In addition, Grosvenor Casino offers a premier VIP Membership known as the Blackcard. As a Blackcard holder, you’re entitled to a unique monthly loss-back bonus. However, please note that this offer cannot be combined with other cashback, match deposits, stake races, or tournament promotions. Expect your loss back to be credited on every 3rd Friday of the month.

Sports Betting Bonus

sports betting bonus
This bonus appears modest but is straightforward and fair. It offers to double your odds on your initial bet. The conditions vary, but the qualifying bet should be a sports wager of at least £10. ‘Each way’ bets need a minimum of £5 each way (totaling £10). Exclusions include void and cashed-in bets. Only single bets and straight line multiples are eligible.

Permutations and each way multiples are not considered. The free bet is valid for 60 days post-receipt, must be used wholly, and can’t be fragmented. It also can’t be merged with real money bets.

A Full of Grosvenor Casino’s Offerings

Grosvenor Casino’s achievements, including earning the ‘Live Casino Supplier of the Year’ title six consecutive times at the eGaming Review B2B Awards and bagging both ‘Casino Operator of the Year’ and ‘Socially Responsible Operator of the Year Land Based’, speak volumes.

🎰 Slots🎡 Roulette🃏 Blackjack🎲 Table Games
Golden GoddessIGT RouletteAtlantic City BlackjackPunto Banco
Guns N’ RosesRoulette AdvancedPlayer’s Suite BlackjackBaccarat
CatsOriginal RouletteZappit BlackjackBaccarat No Commission
Da Vinci Diamonds10p RouletteDeal or No Deal BlackjackSic Bo
Ted20p RoulettePerfect Pairs 21 + 3 BlackjackCasino Solitaire
Wolf RunKey Bet Roulette

Poker and Table Games

table games grosvenor casinos
A broad selection awaits, from video poker to table versions. The live casino dealer games are particularly impressive. Within the live section, the choices span from Evolution’s Immersive Roulette to diverse blackjack, baccarat, and poker games.

Arcade Games

Unique offerings like Deal or No Deal and Virtual Horses add to the gaming fun. What stands out is the sheer quality of these games, underlined by remarkable graphics from top providers.

Poker Room

poker games grosvenor casinos
Powered by the iPoker Network, a branch of the esteemed Playtech and backed by Microgaming, the online poker experience is top-notch. With downloadable client software, the variety of poker games is broad, from Texas Hold’em to Omaha. Unique to Grosvenor, players can secure spots in the GUKPT (Grosvenor United Kingdom Poker Tour) and face opponents in real life. The platform caters to both novices and seasoned players, punctuated with generous bonuses and promotions.

Slot Games

Slot games are abundant at Grosvenor Casinos, with 300+ choices available on PC or laptop. The collection impresses with titles from top developers like Microgaming and NetEnt, and others from Novomatic, Realistic Gaming, and more. Jackpot fans have a dedicated section of 50+ games, from big wins to smaller prizes. While you can search for individual games, there’s no option to filter by provider or theme, necessitating manual browsing.

Popular Slots

Big Bass Bonanza


Wolf Gold


Immortal Romance




Jack and the Beanstalk


Eye Of The Dragon


Grosvenor Casino Jackpots

For those on the hunt for jackpots, Grosvenor Casino offers an excellent selection of five different types. These include:

  • Daily Jackpots: A progressive jackpot that drops once a day.
  • Must Go Jackpots: A progressive jackpot that drops before it reaches a specific amount.
  • King Jackpots: A progressive jackpot that receives a top-up of 0.25% or more of your stake per spin across a range of games.
  • Jackpot King: Between 0.5% and 1% of your stake per spin goes to the jackpot prize pool and reserve jackpot for each game linked to this pot.
  • Mega Jackpot: This progressive jackpot provides better odds of winning with higher bets and also features a second-chance draw.

Casino Software of Grosvenor Casinos

Whether you download the Grosvenor Casinos mobile app or play on your PC, the world-recognized software providers will always be there for you.

Obviously, after so many years, Grosvenor Casinos has teamed up with names like Microgaming, Novomatic, Playtech, IGT, and quite a few others to have the honour of offering their most memorable titles. Plus, Evolution Gaming oversees an outstanding live casino at Grosvenor UK, making the experience an all-around success.

Grosvenor Casino Payment Methods

Grosvenor Casino provides a variety of payment options, such as Visa and Mastercard debit cards, e-wallets, and direct bank transfers. The minimum deposit is £5, while withdrawals require at least £10. All the mentioned payment methods are available for both deposits and withdrawals. If you opt for debit card withdrawals, funds might take 3 – 5 business days to appear in your account. Transactions have a cap of £15,000 for both deposits and withdrawals, but for bigger withdrawal amounts, you can reach out to customer support.

Payment MethodDepositWithdrawalsMinimum Deposit AmountMinimum Withdrawal AmountAvailable Currencies
Visa Card5.005.00£ , €
MasterCard5.005.00£ , €
PayPal10.005.00£ , €
Paysafecard5.00n/a£ , €
Apple Pay5.005.00£ , €

Grosvenor App

mobile version og grosvenor casinos
Grosvenor app has garnered a significant amount of public approval, with a rating of four stars on the App Store, based on more than 6000 reviews. This suggests that users have found the app to be efficient and effective in delivering a smooth and enjoyable gambling experience.

The app has been designed to be just as user-friendly as the desktop and mobile versions, allowing for seamless navigation and easy access to a wide range of games. However, some users may have been deterred from giving the app a perfect five-star rating due to the absence of advanced security measures, such as fingerprint ID. This may be a concern for those who prioritize security in their online transactions.

Despite this, the Grosvenor app remains a popular choice among casino-goers, thanks to its user-friendly interface and access to an extensive collection of games. The app is regularly updated to ensure optimal performance and reliability, making it a convenient and enjoyable option for those looking to enjoy casino games on-the-go.

Customer Support at Grosvenor Casino

Finding answers to your questions is a breeze with Grosvenor Casino’s integrated information and FAQs, accessible throughout the website. For instance, if you have inquiries about jackpots, you’ll discover dedicated FAQs right on the jackpots page. Should you need to reach out to our support team, our live chat feature is at your service, connecting you with a representative in real-time. Live chat operates daily from 8 am to 10:30 pm.

If you prefer other means of communication, you have options. You can give us a call during our phone service hours from 9:30 am to 5:30 pm, Monday to Friday. Alternatively, you’re welcome to get in touch via email.

  • Operating Hours: 8:00 am – 11:59 pm GMT
  • Phone: +08 000 831 990


What is Grosvenor Casino?

Grosvenor Casino is a prominent chain of casinos based in the UK. They offer a mix of traditional casino games, slot machines, and poker rooms. They also have an online presence where players can engage in virtual games and betting.

Do I need to be a member to play at Grosvenor Casino?

While walk-ins are welcome at many Grosvenor Casino locations, becoming a member provides additional benefits such as loyalty points and exclusive promotions.

How do I become a member of Grosvenor Casino?

You can register at any Grosvenor Casino location or sign up online through their website.

Do Grosvenor Casinos offer any promotions or loyalty programs?

Yes, they have a loyalty program called the Grosvenor One reward system, which provides members with various benefits, promotional offers, and bonuses.

How can I deposit or withdraw money online?

Grosvenor Casino offers various payment options, including credit/debit cards, bank transfers, and e-wallets. Check their website for a detailed list of methods and their associated processing times.

Is my personal and financial information safe with Grosvenor Casino?

Grosvenor Casino employs industry-standard encryption methods to ensure the security and privacy of its customers' data.

Is there a mobile app for Grosvenor Casino's online platform?

Yes, Grosvenor Casino offers a mobile app for both iOS and Android devices, allowing you to play on the go.

Andrew Mcmonigle

Andrew Mcmonigle

I have been a member of Grosvenor casino for a while but due to work and family commitments I hadn’t played in a while. I deposited £50 and won £150 I will upgrade to 5 stars when the money hits my PayPal.

Source - Trustpilot

Mihaela Albert

Mihaela Albert

I really don’t get the bad reviews of Grosvenor, reading them looks like lots of people need a bit of gambling therapy maybe more than anything. The documents request is everywhere as a policy and I find it fair enough if you have big wins especially. I won with them around 10000 pound on live casino so far and must say the payout was quick the live support of Grosvenor casino was helpful and I agree the verification of documents could be quicker but all this bad reviews are unclear for me.

Source - Trustpilot

Mr Alin Barbut

Mr Alin Barbut

I did a 20 £ deposit. They gave me 50 £ bonus with ONLY 5 times wagering condition. ( which is excellent compared with other casinos which offer 30 to 50 times wagering ) I turned my deposit ( and bonus ) into 170 £ cash. Withdraw and money was in my account in minutes. Very friendly live chat support too.

Source - Trustpilot

Paul Ferguson

Paul Ferguson

Can’t say any bad reviews apart from live chat takes a little while, withdrawals fine in account/PayPal within the hour normally 10mins.

Source - Trustpilot



I made my account last night sceptical because of reviews on here, i got my bonus fine and then I ended up winning £500 but on the bonus money so I wagered it and ended up withdrawing £400.. i was concerned about it not going into my bank but I checked this morning and its in! I don’t understand what all the bad reviews are about but I am happy to play here.

Source - Trustpilot



This is the only company that understands about instant withdrawals with any payment method I ve timed it and it takes them 10 mins for the money to get to my account other bookies take 1 day to process.

Source - Trustpilot

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