Casino Planet Review
Casino Planet Overview
Casino Planet is an online gambling hub totally worth your attention it is a part of Genesis Global ltd. The casino is online since 2020, it holds a UKGC license and is well known for numerous slot games.
Signing up to Casino Planet was pretty easy. I was asked to pick a username, enter my email address and pick a password before being made to fill in other details such as full name, address and currency.
The games had a fairly classy feel and worked reasonably well - I had a latency issue with one and a glitch on the live roulette with another. But some winnings on blackjack, roulette and the slots quickly smooth things over.
Customer support was a bit niggly, the live chat bot didn’t work that well and it took Casino Planet about three hours to reply over email and that response was not the most helpful or personable either.
The mobile site was highly functional and the terms of money withdrawal exactly what you would expect.
Overall, it was a fun playing experience - once I got over those two issues with the games - and the website looked great and worked well. Casino Planet might not be out of this world, but it’ll do just fine on Planet Earth.
Games and Slots
Casino Planet is hosting over 1500 playable title on both desktop and over 500+ title playable on mobile devices. Al games at the homepage are sorted as:
- Hot Games
- Slots & Jackpots
- Casino Games
If you already have your particular game in your mind use the search bar and you will surely find it.
They have got a pretty good selection, and a useful navigation bar on the top of the page that’ll take you to roulette, blackjack, baccarat and other games in two shakes of a lamb’s tail.
I played some live roulette for fairly small stakes. I found the display pretty small and cluttered, so I had to enter full screen mode to get a proper look at things. I played a fairly broad sweep of numbers and returned £1.40.
All was going well, however Casino Planet suffered a pretty major glitch and the screen froze just after I played my bets. This meant I couldn’t see the ball on the wheel, or see where its final resting place was; I just had to take their word for it that I won £1.40.
I could not stay too mad for too long, because I was onto a winner with £2 on red. With that, I said my thanks and left for a hand of blackjack.
One thing that would have been useful would be a little note to say which games allowed small stakes and which didn’t - it was just guesswork trying to avoid the high roller games. I landed in one game of blackpack, only to be told my £25 deposit was not enough for them.
I could not find a game that had a minimum bet of lower than £15, so I abandoned my search and headed for the slots - via a virtual blackjack table for a quick hand or two. These ones did allow lower bets, which I was glad about, but I would have preferred to get the live casino experience.
I had a few games of Book of Dead, didn’t really win much and didn’t trigger any bonuses, before giving Mystery Reels a crack. My luck was down and I exited £1 lighter from five 10p spins.
Most of the games played pretty nice, there was some lag on the virtual blackjack when dealing the final card and the glitch on the roulette brings the score down a peg. But in all this is a solid sight with clearly laid out games and a good vibe.
Casino Planet is hosting games from most trusted and famous Play’n`GO, Evolution Gaming, NetEnt, Microgaming, Red Tiger, BTG, etc.
Casino Planet Banking
Casino Planet covers various payments from classic debit cards to e-wallets. The depositing transactions are instant and the withdrawals may take 1-3 days depending on the chosen method.
|Payment Methods||Withdrawal Limits||Deposit Limits||Withdrawal Time|
|Mastercard||£1900||£10 – unlimited||1-2 days|
|Paysafecard||Not Available||£10 – unlimited||Not available|
|Neteller||£1900||£10 – unlimited||Instant|
|Skrill||£1900||£10 – unlimited||Instant|
|Ecopayz||£1900||£10 – unlimited||Instant|
I chose live chat and got a customer support bot, which was… interesting. I hate customer support bots, I feel like they’re a cheap option and they never quite help me in the way I need. I wanted to know about withdrawal options and it did help with that, but the process was laborious and just not that great.
I sent them an email asking about the minimum and maximum withdrawal limits. I got an email back acknowledging my question almost instantly, which I feel is a nice touch, but I had to wait about three hours for a reply. The live chat option is quicker, but email may provide more information. However, my interaction was hardly personable as I was just directed to an area of Casino Planet’s website in order to solve my query.
It is vital to check the player’s ratings and gameplay experience. So we decided to share some of the most interesting comments about Casino Planet collected from user-review sites.
I have written a bad review about the casino but I can't actually fault the customer service team tbh they have been extremely helpful in trying to get my withdrawal process completed it's just a shame we are at day 4 now nearly 90 hours in and still haven't received my money. Its a very painful experience and if anyone can advise me on how to get this resolved I would really appreciate it. I have been told it's with management for the past two days now and still received no info.
Source - Trustpilot
Site is easy to navigate ,the games are smooth and wins are fair BUT you will NEVER receive a penny when you withdraw !! You will have to provide more ID than if you wanted a £200,000 grand mortgage!!! And even then you'll have to wait months and months to receive your winnings and that's if you're lucky !! Such a shame because if they wasn't so shady when it comes to withdrawals ,I'm sure this site would attract alot of custom and be one of the best!
Source - Trustpilot
Used to be a fair site but not anymore ,the slots never pay out and it's impossible to get bonus rounds , I play the same game on different casinos and this site returns are very poor ,I'll stick with white hat gaming sites from now on ,They Pay out so much more and you actually win on those sites.
Source - Trustpilot