Vegas Luck Casino Review
General Info
Pros
Cons
Currencies
Deposit methods
General Overview of Vegas Luck Casino
Although it entered the online gambling market just recently, Vegas Luck Casino has entered it with confidence. In just a couple of years since 2018, they managed to identify themselves as an honest and reliable casino where people want to return. An excellent line of slots and live casino rooms, in addition to generous unique offers and simply excellent atmosphere, make even the big giants of the industry move to give way to Vegas Luck and its users.
Want to know more about what Vegas Luck Casino has prepared for you? Read our Vegas Luck Casino review and get all the information you need.
License and Security
Vegas Luck Casino is owned and operated by BGO Entertainment Limited. BGO Entertainment Limited is licenced and regulated by the Alderney Gambling Control Commission. Gambling services provided by BGO Entertainment outside of Great Britain are governed by its Alderney license issued under section 7 of the Alderney eGambling Ordinance 2009. BGO Entertainment Limited is licensed and regulated in Great Britain by the Gambling Commission.
Vegas Luck is committed to providing a fun and enjoyable gaming experience for all our players. Part of that commitment means ensuring they have information and responsible measures in place to keep you safe and in control of your gambling.
Deposit and Payout
Vegas Luck Casino supports all the main payment options for its users:
- Maestro
- Debit cards
- Neteller
- Skrill
There is no limit on withdrawals, but the minimum deposit is £10. Fees also apply; all withdrawals at £2.50 and deposits less than £500 at 2.5% of the deposited amount. In accordance with responsible gaming recommendations, you can also set your own deposit limits by the day, week or month.
Withdrawal times have a 24-hour holding period followed by instant payment to e-wallets and 3-5 days processing time for other methods.
Immediately after registration, you will be directed to the first deposit page, but the actual deposit itself cannot be done before the documents are checked. I was soon asked to provide proof of identity and proof of address. It was confirmed pretty quickly, but not with the first try. NetVerify (if you are a fan of online gambling, you probably know what it is) was not immediately able to match my face with my driver’s license.
There are only a few methods available for banking in Vegas Luck: debit cards, PayPal, Skrill, Neteller, and Paysafecard.
I used my visa card and later tried it for withdrawal. No problem. The transaction processing time was three and a half days, which is quite common for this method among online casinos.
Device Optimisation
Vegas Luck hasn’t developed native apps, but make no mistake — the mobile version of the site is every bit as efficient as any casino app on the market. If anything, it’s even more convenient. To get underway, you merely need a working browser of any kind and a reliable internet connection. No need to worry about compatibility issues; the mobile platform will work without a hitch, regardless of which iOS or Android device you own.
In terms of the visual appearance, the mobile version of the site looks exactly like its PC duplicate. By the same token, the two platforms share the same game selection, bonuses, and other features. You know what that means, right? It means that you don’t have to miss a beat even if you’re thousands of miles away from home!
Gaming Experience
Vegas Luck has collected and is constantly expanding its confident base of online slots. Supported by developers like Playtech, NetEnt, Quickspin, IGT, WMS, Realistic Games and Blueprint Gaming, they can compete even with big brands. Here you can also find progressive jackpots and live and table games for those who prefer roulette, blackjack, or poker.
It is quite difficult to navigate among the slots. There is a search bar, but I haven’t found at least a minimal categorization except for new, popular, and jackpot. There are 952 slots on the site from such providers as Playtech, NetEnt, Quickspin, and others. Popular slots are just as elsewhere: StarBurst, Gonzo Quest, Jumanji, Eye of Horus. In general, nothing out of the ordinary, but the first impression is slightly spoiled by the blandness and lack of creativity in the design. As usual, I tried to play something new for myself and settled on Western Gold and Rage Seas. The in-game interface pleased me more. Of course, it did not become bigger, but allowed me to focus on the slots and did not distract me with anything off.
In the "casino" section, you can find some table games. Basically, there are rooms for non-live blackjack and various variations of roulettes. There were 7 main categories in live gaming. Mostly roulette, but there is also blackjack and baccarat and HI-LO. I played a little blackjack, but it seemed to me that live gambling is presented rather poorly in Vegas Luck.
In general, the gameplay at Vegas Luck Casino is not bad, but it becomes obvious that they are still young and have a lot to learn.
Bonuses
There is hardly a better description of luck than being able to win up to 500 free spins on your favorite games. This is exactly what Vegas Luck Casino provides. Make a minimum deposit of just £10 and get the chance to enjoy yourself.
For loyal customers, Vegas Luck has developed a loyalty system in which you yourself choose what to spend your points on and what amenities to get.
The second part of the bonus system is a rather unusual and unique loyalty system. For every £10 wagered on slots, you get 1 crystal. These crystals can then be used with a local store to buy nice goodies and treats like free spins or bundles of real cash.
Perhaps some more temporary offers appear on Vegas Luck or additional ones come to the email, but during my visit I did not notice anything like this and had to limit myself to these two. Whether this is enough, I do not know. Judge for yourself.
Customer Support
Vegas Luck customer support displays stellar problem-solving skills on all fronts — live chat, email, and telephone. It doesn’t matter which contact option you opt for — the support agents will do their utmost to get to the bottom of your issue as quickly as possible. But before you start dialling the numbers, you should pay their ‘Help’ section a visit; it’s quite possible that you’ll find your answer there.
If you prefer getting your answer in a written form, you can send an email at [email protected], but don’t expect an immediate answer. The average response time is around 2-3 hours.
There’s another contact channel you can use to get in touch with Vegas Luck customer support — via telephone at 0330 024 5777. Keep in mind that this is not a free line, so you may want to cut the conversation as short as possible.
The site also offers a nicely designed FAQ section that might give you the details you need. It covers a wide range of subjects, including registration issues, bonuses, verification, responsible gambling, and more.
Conclusion